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External Efficiency Review of Utility Regulators

19th February 2001

WS Atkins was commissioned by HM Treasury in August 2000 to carry out an efficiency review of the utility regulators, namely Ofgem (electricity and gas), Oftel (telecommunications), Ofwat (water and sewerage), and ORR (rail).  The review is focused on inputs (procedures, processes and resources) rather than outputs (regulatory effectiveness).  There were three specific objectives:

• to examine the way in which the regulators define, plan, and prioritise proposed areas of work from which programmes and projects are developed;
  
  
• to evaluate the management of programmes and projects from inception to closure, and;
  
  
• to assess the cost-efficiency of support functions such as human resources, finance, IT, communications, and estates.

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