|
Banking Services
Consumer Codes Review Group (Julius Report)
May 2001
Banking services
play a major, and ever increasing, role in our lives. Over ninety
per cent of
UK adults have some kind of bank or building society account, and
there are over eleven million mortgages in the UK. These services
provide crucial benefits, ranging from the day-to-
day ease of paying bills, to enabling people to buy their own homes.
Problems in the
delivery of these services therefore have the potential to cause significant
disadvantage to
consumers.
The background to the establishment of our Review Group was the Cruickshank
report and
the perception of widespread public discontent with the standards
of banking services in the
UK. Our Group did not find strong evidence of the latter. We did find
evidence of consumer
detriment in some well known areas, but this needs to be placed in
the context of the large
number of transactions that take place in these markets, the vast
majority of which are
conducted smoothly and satisfactorily.
Click
here to download a 
of the report. If you do not have Adobe Acrobat Reader, click
here to download.
|
